Critical Incident Case Study Analysis Social Work Essay

In this paper, I will analyze an interesting instance survey that I found of import to discourse. On one manus, I will size up the inside informations of this instance survey and the critical civilization information of the participants. On the 2nd manus, I will analyse the incident from the positions of the ethnicity, White American civilization, and linguistic communication differences.

Description of the Critical Incident

Sequence of events

This event took topographic point in a primary school in Indiana State a twelvemonth ago.

H was introduced to a school psychologist by his instructor. He was the worst-behaved white child in school. He was aggressive, battles with other equals, and argues with his instructor all the clip. The instructor wanted to better H ‘s behaviours and reported it to his female parent. Therefore, the instructor and the school psychologist agreed to work with H, since he was the most ambitious kid in the schoolroom. H was in the 4th class and had maintained high classs.

He continued o hold good classs throughout the school twelvemonth. He sometimes had troubles in following waies and finishing in-class assignments in composing activity, yet his academic standing is in the norm ; nevertheless, it is higher in the math country.

In order to cognize more about H, an interview was conducted by a school psychologist with his instructor ; the reported that H is from a divorced household and life with his female parent who is a particular instruction instructor in high school.

During the first session, H was observed to be a Caucasic male of mean tallness and weight with light-haired hair, bluish eyes, and was dressed casually in a black perspiration suit and gym shoes.

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H was sitting mutely at his desk and working on his ain.

The undermentioned session, H was observed to be more aggressive and started to do noises, shouting, reasoning with instructor and speaking back in the schoolroom. I interviewed H about his behaviour that the instructor and principal told me about his behaviour that was fickle ; I started the first session with him by playing a game to assist him place his feeling and behaviour.

Throughout the Sessionss, the pupil was speaking to the school psychologist, and he was stating her that he was holding some jobs in the new topographic point. He was holding a difficult clip socialing and doing friends. The pupil was besides speaking about the absence of his male parent, and how bad he was experiencing to be raised by a individual female parent. He besides addressed the bad relationship he had with his equals and instructor and he was stating through the Sessionss that no 1 could understand him. During this session, there were some misinterpretations between the client and the healer in footings of linguistic communication and some cultural things, such as speaking about sketchs and films characters, favourite Cereal, and sorts of Canis familiariss.

As a professional, I examined how I would assist Hunter to alter his behaviour issues in the schoolroom. Therefore, a meeting was conducted with H ‘s female parent in order to cognize more about his behaviour at place and to acquire her involved. Unfortunately, the conference ended negatively. Added to this, the defeat of Hunter ‘s female parent over my cultural differences led the audience procedure to a negative result on H ‘s concerns.

During the meeting, H ‘s female parent argued that her boy will be will be pulling attending since they live in a little rural community and everybody knows each other. This was the major job the female parent was believing approximately and was frustrated because she would hold to confront her neighbours ‘ staring and remarks. The ma was besides believing of her child in the hereafter and how people will handle and look at him as an aggressive and misbehaved childs in the town. She stated every bit good that she is a individual ma that raised her kid by herself and she had faced plenty from these people in the town. She mentioned that her child would hold some jobs working with an international school psychologist who speaks better in another linguistic communication than English and had a different cultural background. The pupil was willing to maintain working with him, but his ma was declining to finish our Sessionss ; he seemed to alter bit by bit and wanted to be different. He was huffy, because his female parent stopped everything and he told the school psychologist that his female parent had non let him come to her. He stated that he did non hold friends before and the school psychologist was his friend around that clip.

Culture of the client The client is H ‘s female parent, 38-year-old, and Caucasic female. She has one kid who is 10 old ages old and step-elder boy ( age 17 ) and one younger measure girl ( age 5 ) who does non presently live with her in the same house. The client is divorced, populating with her boy since she got divorced six old ages ago. She is working as a particular instruction instructor in high school and mentioned she is from the superior in-between category background.

Culture of healer The healer in this instance was me. I am a 26 twelvemonth old, Muslim international female pupil. I am from a middle-class background, and grew up in a place with my male parent, step-mother, and my sisters and half brothers. My household has been an of import portion in my life. I had a batch of societal and emotional support. My female parent had a bosom onslaught and died when I was six. I barely remember her face and how she was moving. Education was a nerve-racking portion of my life ; populating entirely far off, and within a different civilization was non an easy thing to cover with.

Managing of state of affairs The squad contained the instructor, the school psychologist, and the rule tried to step in and assist Hunter to halt his negative behaviours and get down moving like a normal child. The squad conducted a meeting to aim the behaviour and program an intercession. They called H ‘s female parent to acquire her involved. As the squad was working through this instance, the ma came to school and asked the rule to stop working with her kid. She said they are populating in a little town and it is a wickedness in her country to be in problem in school, particularly in footings of behaviour issues, and she did non desire any sort of services from an international school psychologist. There was no manner to convert the female parent to acquire her involved and persuade convinced her to complete the instance. This was one of my cultural incompetences and biases that I experienced. I felt so huffy and under micro-aggression, because I am non an American school psychologist. They do non desire me to work with this child ; particularly so the instructor refused to go on confer withing with me about the pupil and the rule asked me to remain off from him. I felt like an foreigner and helpless.

The squad implemented an intercession to work with H in schoolroom, but everything was canceled. The job of this instance was unluckily, was held at the terminal of the school twelvemonth. So, I had to halt run intoing the kid and make what the ma was inquiring for. I felt so unhelpful and I realized the jobs that can happen within school scenes and how unqualified people would be in order to step in. I tried to convert the instructor and the rule to re-set a meeting with the female parent to discourse with her H ‘s academic concerns foremost, alternatively of his behaviour issues. Explain to her how of import it is to work with him before they become major issues in the hereafter, acquire the ma more involved, and make a connexion between place and school. Unfortunately, it was inappropriate to coerce people to go to Sessionss or have aid.

It was hard to show a concluding audience study for my undertaking. As a concluding point, the instructor and school psychologist indicated utilizing time-out and ignoring as methods of subject. Lots of feedback besides was suggested to cut down H ‘s defeat, but there was no manner to manage the female parent ‘s instance outlook through her boy. Therefore, I found it really of import to turn to this instance survey to be more cognizant if it happened once more in the hereafter another clip.

The Analysis

Cross-cultural issues and value differences

The followers are the cross-cultural issues and value differences that may hold existed between healer and client: Gender, age, socioeconomic position, instruction, ethnicity, faith, and linguistic communication differences.

Age: The client is 38 old ages old. The school psychologist is 26 old ages old.

Socioeconomic position: the client is from superior in-between category background and the healer is from in-between category background.

Education: the client is a particular instruction instructor at a high school. The healer is a pupil in an EdS plan.

Religion: the client is a Christian, while the healer is a Muslim.

Ethnicity: the client is White European American and the healer is an international Arab pupil.

Language: The client speaks English as the first linguistic communication. The healer speaks Arabic as the first linguistic communication.

Out of these issues, I will specifically turn to ethnicity and linguistic communication differences in the analysis portion of this paper.

Ethnicity

Sue and Sue ( 2007, chap.1 ) , Hence and Boyd-Franklin ( 2005 ) , and Fuller ( 1995 ) discourse the significance of being cognizant of our ain civilization, and each civilization has restrictions. As an international school psychologist, I was really cognizant of the cultural differences during our Sessionss which made me experience like an foreigner. The client in this instance was a female white American. She seemed to be categorized profoundly within her ethnicity, and she appeared to bask being white. In working with her, I believe that it seemed to be to a great extent associated with how she distinguished and reacted to racial stimulation. Therefore, the race-related world of Whites symbolizes major unsimilarities in how she viewed the universe ( Sue & A ; Sue 2007 ) . The client was non at easiness in the beginning, and she noticed my speech pattern and realized that I am non an American professional ; she kept inquiring the “ what are you? ” and the “ where are you from? ” inquiries, which I believed now how rude and insensitive this inquiries were. I felt that she was judging me, and it was ill-defined what she was seeking to advert with those inquiries. I believe that she is one of the people who think that it was all right to size up and question people with dissimilar speech patterns. This diffident thought is certainly non to do the single feel unwanted or insulted when inquiring about their ethnicity ( Sue and Sue, chap.18 ) ,

Harmonizing to my ain readings and what I congregated from the readings through this category, my client showed her ain privilege ( Sue & A ; Sue, fellow. 11 ) . It was clear for my client to detect that I am from another state, particularly after our undermentioned Sessionss and appeared to see school psychologist pupils in general as unqualified people who wanted merely to pattern their accomplishments.

While I was reading the Parker and Schwartz ( 2002 ) article, I assumed “ how did ‘White ‘ come to be the bulk and the oppressor? ” surely, I agree that, in the United States, white is the foremost community that has become more pale into the statistical unit beside the other ethnicities that are classified as “ minority ” classs.

Through my small experience on the practicum at this school, I besides noticed some unusual things go oning at this school ; I did non detect that it was favoritism until now. In this school, all the school staff and pupils were Whites and there was an ignorance of the civilization strengths and the school staff blames the pupils and their parents for their job ; this reminded me of cultural sightlessness bureaus. I did non detect all the clip working in this school any other different ethnicities besides white Americans. In this phase, the school works with pupils as they are all the same, disregarding their alone demands and cultural differences ( Sue & A ; Sue 2007 )

Goal: the end of this difference would be to do an equal relationship, free from any racism. Racism found to be apparent in all facets of white community in our day-to-day lives ( such as in telecasting, wireless, and educational stuffs, etc. ) ( Sue & A ; Sue 2007 ) My client is a white American and I should be cognizant of her ain racial background and the continuity of racism in the United States merely by being white ( Parker & A ; Schwartz ) . As was discussed in McGoldrick lineations ( 2005 ) “ Ethnocultural factors are frequently the concealed dimension in household therapy with white ethnics, and researching them may be a cardinal constituent of successful intervention. ” Make a curative resonance will be the chief end of this scenario.

Course of action: After working with this client, I would join forces with her with regard to find her feelings in working with a healer who is from a different civilization as hers. I would besides work on her confidentiality since there is a clear feeling of misgiving which is a reaction to being discriminated against and abhor for the dominant communities in an about planetary anti-White presentation and feeling ( Sue & A ; Sue, p.200 ) . As a professional, I should cognize the presence of misgiving and work to acquire my client ‘s trust. My client is white American ; I should be cognizant that white privilege is unseeable ( McIntosh, 1988 ) to her I was unwelcome. It will really effectual to cut down the anxiousness and the disquieted feelings of the client and the school psychologist as good in this scenario.

Rationale: My principle for taking this end and class of action was to turn to the unsimilarities that exist between the school psychologist and the client in order to understand and cut down the relationship of dominant and minority. Collaborating with my client in the hereafter will concentrate on her outstanding issues in order to acquire her more involved and trust the school psychologist. I would besides learn my client some curative techniques in order to assist her comprehend and increase her feelings of trust and comfort.

Language

Strong emotions such as choler, unhappiness, and defensiveness were displayed when speaking about experiences of race, civilization, and other socio demographic variables ( McIntosh, chap.1 ) . These feelings may better or contradict a full significance to grok the worldviews of culturally varied clients. As professional, working with a multicultural population, I need to cognize that I am different and how to cover with it in an appropriate manner. In this instance survey, I worked with a client who is from a diverse civilization and that leads to hold some difficult times to understand each other in the beginning, particularly in footings of the linguistic communication, oculus contact, and sometimes body linguistic communication. The client in this instance is an American English talker utilizing high Standard English and stressing verbal communicating ( Sue & A ; Sue, fellow. 6 ) . The client was speaking usually, but with attending that she was non satisfied. She sometimes talked really fast.

As a school psychologist, English is my 3rd linguistic communication and as most of non English foremost linguistic communication talker, I have an speech pattern. Sometimes my speech pattern may sound familiar, but normally most people mentioned that it is understood and has a Gallic spirit, which most of people likes. From clip to clip, I feel uncomfortable if my client misunderstood me. I think that was because of my speech pattern and she did non used to speak with aliens she is holding problems to understand me ; as Sue and Sue stated ( 2007, Chap. 21 ) “ Communication due to linguistic communication troubles ” as I stated above, my client may sometimes speak fast and utilize some slang statements that I could non grok. We were holding a job to link and associate up together, but the chief job was to be unable to work with her kid that made me experience really abashed and sometimes unfruitful. In this instance, I feel really down and sometimes I could non manage state of affairss. I know that I have a productive background, but linguistic communication issues make me really upset. It made me experience absolutely unwelcomed in my client ‘s community and this state, particularly with these sorts of clients who do non like me to work with their kids, merely because they do non swear international people. This thought of the lower status of me in add-on to the belief that my client has the power to enforce her criterions upon my civilization was besides presented ( Sue & A ; Sue, fellow. 4 ) . These besides made experience both astound and shocked, particularly when I experienced such things straight in this instance.

Communication is an appealing portion of communicative interaction ; it is an instrument that helps the healers to grok their clients and provides him or her needful services. ( Sue & A ; Sue, chap.6 ) In our field, we need to be able to interchange communicating in appropriate manner for both verbal and gestural messages. Coding and decrypting messages from others is the key to understand both the linguistic communication and the message that is transmitted through the usage of the linguistic communication.

Goal: as a end to decide this scenario is to be familiar with American civilization and speak English absolutely, and besides be familiar with their slangs and have self assurance that I am seeking to make good. American talkers if they attempt to talk Arabic for an illustration they will hold an speech pattern every bit good. Through working with this client, I will discourse the linguistic communication particularly the accent barrier openly with her ; I bet that this may be good.

Course of action: I think it is really critical to speak with the clients in the initial interview before get downing any appraisal. Informed her that I am an international school psychologist and they may non to the full understand my speech pattern. I will allow her cognize that I am unfastened to reply her inquiries and repetition if it needed. Discoursing the foreign linguistic communication speech patterns and refer that is normal to hold an speech pattern within another linguistic communication learned every bit good. I once more felt the biting assurance to better English with the purpose of being a more effectual and diverse professional.

Rational: My principle for taking this end and class of action was to speak about the speech pattern issues that may assist me loosen up and work comfortably. Educating the client that her child ‘s instance is traveling to be confidential and no 1 will cognize about it in the town. It may take to disregard other issues like linguistic communication, I will besides inquire my client to inquire for elucidations if the she did non understand me and the job will be resolved.

Decision

After analysing this instance survey, I recognized how important it is to be sensitive of our cultural difference in order to be competent and sensitive to other civilizations. This experience helped me to grok how dissimilar we are as people and how this affect the interpersonal communications. This will assist me be to be cognizant and work on myself to be more an effectual and successful professional in the hereafter.