Hotel Hell’ and Juniper Hill Inn

Gordon Ramsay visits Juniper Hill Inn, an old hotel owned by Robert Dean II and his boyfriend Ari Nikki. The hotel can be found in Windsor, Vermont. Robert gave Ramsay a luxurious room but it smells “raw sewage” for it wasn’t been used in four months so he needs to transfer to another room. He went down to have a lunch but a staff told him that they only serve for breakfast and dinner unless it was a day upon request.

Ramsay had his lunch but it’s too expensive and not properly cooked.

The only thing he liked was the dessert but he found out that it was only bought in. It was the time when he met Barbara, the server, who told him that she is rarely paid on time. Also, The staffs told their own stories that they are not being paid properly and they need to wait for a couple of days or even weeks to get their salary.

Additionally, Ramsay found out that Robert and Ari let their friends to eat there for free, refuses to pay the tips.

Ramsay talked with the other employees. Some told him that they’re lacking basic supplies and they have been using scratch pieces of papers in purchasing guest checks. Ryan ,the estate manager, showed him the stockroom, basement and the office wherein the chairs and other utensils are messed. In storage units, they also found overflowing antiques and collectibles.

Ramsay witnessed a dinner service and he noticed that there was a chaos in the kitchen.

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The staffs are panicking and shouting with each other. The foods they served are burnt. There was no unity between the employees and their bosses. When all the guest are gone, that’s when they made things clear. Ari insisted that he is the boss but Ramsay told him that he has no right to declare it unless he starts paying the staff.

The video tells about a common problem in a business that can lead into serious matter. It shows that the relationship and communication between the boss/leader and the employees is very important for the business to be able to give it’s purpose in lending their services. I can say that it is normal to have a misunderstanding due to some factors that can affect the connection or communication between two or more persons. But the most important thing is they’re still able to give the customers’ needs or wants.

In being a leader, a person must consider the rights of his/her employees. It’s a give and take relationship. They will work in order for your business to grow and to have income/profit. In return, you must pay them and make sure that the things needed in their job was supplied properly. Moreover, in operating a business, the owner must think first about managing his business, not on his/her personal wants. It is fine to use the restaurant as an venue for an occasion or get together that you want to celebrate. As long as, you’re still going to pay the employees for lending their service and still consider it as a work.

I believe that the hotel needs assistance from Gordon Ramsey because he is the one who conduct his own investigation on why the hotel is functioning that way and he tried to enlighten the minds of the owners and suggested on what should they do to reverse their misfortunes. Ramsay did his best to find out the mistakes of the owner and on the business itself so that he can think of the possible ways he can do or he can suggest in making the operation of the business better than it was before.

Before starting a business, the owner himself must be aware of the possible outcomes of the business he will build and the effective ways on how to cope up with it. A certain business can experience bankruptcy and other problems but the most important thing is how the owner will handle it. There are some who are still living in luxurious life despite of being deep in debt without even thinking how they can give their employees a salary on time and how they can provide the basic supplies needed in their company. The communication and cooperation between the leader and the employees is much important because a business without unity will not work peacefully.