The change from primarily hierarchical and functional team communication towards a horizontal and more relational form of interaction means more stress on the skill of members of a team to listen emphatically and effectively. Truly, good team communication, particularly when we position it within a team and relationship culture context, exists going to denote slowing down.
Unsurprisingly, slowing down stays what the vast greater part of teams naturally resist. After all, most teams depend on assumptions and quick judgments with the expected detours and errors that result.
If the goal for all remains as efficient communication, decelerating can be the quickest way of getting there. How? Through the practice of active or emphatic listening, which is among the simplest knacks for groups to practice. Here is how you can go about it:
1. Listening to the words spoken, besides repeating back whatever was heard to properly confirm a common understanding.
This begins with the recipient of the message saying, what I perceived you saying is as a response to what was said.
For the message sender, it begins with, to check that we are on the same page, can you tell me what I just said? This simple method opens the dialogue to uncover suppositions and unspoken expectancies. Explaining at this stage keeps the course in line and stands as a great jump in your hard work to improve communication within the team.
2. Listen with interest.
In a joint team culture, at hand is likewise the necessity for paying attention with greater interest.
Using open-ended questions can provoke new thoughts and promote common learning.
Devoting time towards being curious displays a guarantee to listen well and create a deeper merger of creative concepts. And this is a far better way to touch up team communication as compared to the usual reaction with an answer.
3. Watch out for the unspoken words.
Also, effective listening includes listening past the words, content, and positions team followers are taking. You have seen team gatherings where the result was a show of team followers declaring and protecting their personal views on the problem at hand.
Fairly often, attempting to persuade other people to view things as they do, ends up to listening as a mere replacement for reloading while other team members wait impatiently to shoot off another set of personal defense.
Therefore, listening within a relational, collaborative context includes paying attention to the depth and width. And this includes listening towards the manner of what exists being said, besides noticing the impact. This is like listening aimed at the incoming and outgoing energy that goes with the spoken words.
Needless to say, great listening skill on teams takes in the capability of team participants to listen under the surface. In this way, they can notice the currents and tides that affect the content that is sailing atop the surface. Paying attention more deeply embraces being more mindful of the unspoken ground regulations of the team.
Even if they are undeclared, they are there as rules for the person talking, the themes that are favored, and those out of bounds. It also includes being conscious of where a rank takes a seat around the meeting table, be it formal or informal, whatever the established communication patterns are, and many more. This stays as a listening level that we anticipate from expert team coaches, as well as the level of meaningful listening that must be transmitted towards teams to carry out.