Case Study "John & Jacob, Inc., Online Trading System”

Week 3 Case Study: John & Jacob, Inc. , Online Trading System” Alison Richards MGMT410IN_F Human Resource Management November 10, 2011 1. In terms of utilizing the best methods where Edward is able to involve the brokers (users) in the development of the new online trading system he should require two of the brokers to stand as representation of the entire group. In terms of doing a questionnaire he has to make sure he have all the right questions is store to ask to get the appropriate answers.

If Edward is unsure about a lot of thing my guess is he won’t ask all the necessary questions needed to complete this trading system. Or he might even ask questions which would not serve any purpose towards meeting their goals. It would be risky to choose this route as it is limited when gathering information. For Edward to realistically sit down and interview all the broker’s in each of the company’s 30 offices would require a lot of time consumption and retaining of vast amounts of information.

Therefore, the most logical task for Edward to do would be to utilize the two brokers. Doing this he is able to get the insight, the knowledge, and the hands-on experienced need to meet requirements without consuming too much time. 2. Edward will be able to involve customers regarding the input of the new system by simply asking them. Once being asked for their opinions and suggestions the customers will feel a sense of purpose and need. They would then acknowledge how doing this can be beneficial towards them and their experience with the organization.

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To successful do this Edward would have to rely on group support systems. He can pull the customer’s statement from the current system to verify they ate to representatives of John and Jacob’s entire customer group. Using this information he would also be able to have them participate with any network of computers to post their comments regarding their system. By doing this the customers is able to actively participate in means of contributing to the group discussions. As this takes place Edward will be in a far better place for requirements as the inputs are posted. . The first step in building a list of people to include who by verifying your stakeholders by daily basis usage, the financial support of the system, and the system operating staff through analysis. Then the area in which the system affects need requirements from those employees are to be included as well which is the horizontal dimension. The vertical dimension plays an important role as well as the clerical staff will need to be include so they can answer to clerical demands.

The middle management and senior executives are included as their thoughts and ideas are taken into consideration when designing the new system. Customers are included as well as their inputs are required to bring forth the system to satisfy. Even the employees who the system doesn’t affect should be included at time but in this scenario there is no purpose of including the back-office. Along with the current system in place and the stakeholders listed are criteria enough to gather requirements.