The main intention of general review of literature is finding what other researchers noted about the topic of the thesis. Many researchers have studied the matter of outsourcing in the area of hotel operation recently and have represented several case studies. Therefore, in context of secondary research reviewing of such literature is the main intention of the present chapter.
The concept of recent hotel industry includes all tourism entities that provide accommodation for guests and other services for tourist consumption, and are organized during a form of forms of companies that do business to satisfy the wants and wishes of the client (customer) and achieve the set economic goals and thus the easiest business results.
‘Hotel business, in an economic way within the market conditions so on achieve commercial effects, offers accommodation and other hotel hospitality services, which it uses to satisfy the requirements and motives of guests and visitors, and to make sure the standard of living for its staff and management.
’ „The hospitality industry is usually related to the tourism industry but most of the people relate it to hotels and restaurants‟. The hospitality industry has become a significant economic activity and thus the expectations regarding the employment of leisure have grown. per the Hospitality Guild (2012), the hospitality industry is comprised of several sorts of establishments including hotels, restaurants, fast food, food service management, coffee shops etc. it’s considered as a related, forming and supporting industry within the tourism supply chain.
The hospitality industry is described as labor intensive with operational diversity, product intangibility and problem immediacy however Today hospitality industry is becoming one in every of the growing industries of the world.
It creates a large range of occupation and job opportunities in several organizations which is why listening to every a component of hospitality is critical nowadays. it’s basically believed that tourism and hospitality are visiting be affected easily by both internal and external factors and knowledge Technology would be one in every of the factors which contains an outsized impact on the tourism and hospitality industry internally and externally. ‘During temporary stay in hotels at the chosen destination, hotel industry offers tourists rest and relaxation, enables business people to make business contacts, creates seminal conditions for participants of conferences, seminars and various other professional, scientific and political gatherings, enables visitors to be told about the natural and cultural attraction sand historical monuments and food and beverage services for the local people, moreover as various entertainment facilities.’
Hotels are organizations of multiple types, shapes and purposes, spread throughout the world, they are partial main systems of the tourism sector for every country in the world where their groups constitute a certain percentage of it and specialized theoretical references indicate that hotels are one of the elements The main pillars of the tourism industry, as well as the means of transportation of all kinds and forms, as well as the activities that take place. There is a question that we should ask in this field: What is meant by hotels? Is there an agreement and its definition and distinction? The opinions of the specialized organizations and the opinions of writers specialized in the field of hotel management differed about the definition of the hotel. The American Hotel and Motel Association defined the hotel as follows: ‘The hotel was prepared according to the provisions of the law to find the guest shelter, food and other services for a known fee.
The hotel has been defined as follows: ‘The hotel – a place where the commuter traveling with shelter and food services receives a specific price that he is able to pay, and under this law he must The hotel is to provide shelter, food, and drink services to travelers who are able to pay for it, and it has the right to refuse to provide these services to the traveler who is unable to pay for it, but Webster provided a definition of the hotel in its new dictionary for college students as follows: ‘The hotel – building or An institution that provides the public with accommodation, food and service. As for “Marcel Gotti,” the French researcher who specializes in hotels, he defined the hotel as: “services aimed at providing adequate conditions for people – sleep and food.” There are two researchers specializing in this field, John R. Goodwin, James M, Rovelstad defined the hotel in their book Travel and Lodging Law issued in 1980 as follows: The hotel is an organization that provides accommodation and food to guests for a specific price.
The definition of the hotel enables us to draw the following result: I have an integrated definition of the hotel. The following question must be answered: What is the hotel and what are its goals and objectives that it seeks to achieve? And what is the basic criterion for distinguishing it from other organizations? Hotel jobs are one of the basic elements of the internal environment, and these functions affect each other and should work in an integrated manner, which can be formulated and implemented in light of other hotel jobs data, that there is a group of hotel jobs, the most important of which are: The purchasing function: This job is concerned with purchasing what The hotel organization needs goods and services. The purchasing function may be centralized and decentralized – the insurance function: This job is concerned with insurance for hotel business or some of its activities. HR function: This job deals with everything related to staff (such as recruitment, selection, change, training, promotions, wage systems and motivation …). Reservation function: This function handles all reservation requests. Legal function: This job is concerned with handling what arises between the hotel organization and other parties.
The finance function: This job relates to all financial matters (accounting, borrowing, credit policy …) Accommodation function: This job is based on providing safety All rooms are required to provide the best accommodation for guests. Safety and Security Function: This job is concerned with providing security for hotel guests, crew, and financial facilities. Food and Beverage Serving Function: This job is concerned with providing suitable and distinct foods and drinks for hotel guests and restaurant customers. The washing and ironing function: It is a complementary operational function concerned with washing and ironing supplies for rooms, suites and hotel halls. It also provides this service to guests. Reception function: Receiving guests and direct contact with them when arriving, when leaving and during their stay in the hotel, which is one of the vital functions in the hotel. The marketing function: The most important vital functions in the hotel organization, and promotion is one of the sub-jobs for this job.