Communication is a very vital tool to make things work out especially in a given organization whereby it seems to play an important role of strengthening the working relations. In fact it promotes both horizontal and vertical relationships between employees and employers respectively. Effective integration of operational activities and managerial skills are vital in enhancing the medical practice’s mission (Kralewski et.al 1998). At least there should be flexibility and mobility of issues concerning the medical groups in order to improve on their working ability.
This needs good communication between the management and its employees.
In this research paper I have briefly analyzed the communication systems in a medical centre and how it impacts on the development of such an organization. Equally I have dealt with the modes of communication and the relationships among workers. A clear description of the office is given showing the number of workers, their cultures and authority levels. Equally the various methodologies of governance, structures, characteristics and some of the important issues related to the various forms of medical group practice.
Also medical operations and how they may be organized into functional departments are discussed. Finally the managerial skills and implications based on quality communications are also addressed.
Medical groups should entail at least three practitioners working within a common departmental structure. Critical requirements for designation are equally defined by the department of health and human services (Havlicek, P. 1999). However, the more specialties in terms of services and their economies the difficulty it will be to bring them or incorporate them in a single structure.
Lots of organizational forms of medical groups have emerged in response to meet the interests and needs of medical practitioners as they are adapting to dynamic environments hence being able to overcome inherent nature of working under low terms.
The big question at hand is how will the structure influence the governance systems and culture towards the group’s envisionments? According to some studies, it is vivid that the governance structure of a medical group impacts heavily on the culture, which ultimately impacts on the operational functions of the group.
For example if the managerial systems are not centralized and the culture of the medical group biased towards the practitioners’ autonomy, the operations will definitely lack standardization thus translating to poor services being offered in such centers. The integration degree varies greatly according to groups and design types in operation (Robbins, S.P. 1990).
Always communication should be the basic fundamental pillar of unity in any organization. It promotes efficiency and self-efficacy among practitioners. Equally for all these to work best there should be good managerial skills employed upon workers in order to facilitate functional operations in the medical practice discipline. Normally solo practices have got no integrations with others, while in confederate models like management service organizations are integrated and shared by the organization hence facilitating good working relations.
But to some fully integrated centralized organizations, all resources and theories of development are shared thus promoting working unity in any viable medical institution. Generally organizational forms offer varieties of positive and negative elements to its patients and medical practitioners. It may equally be related to the following; benefit plans, capital formation, liability of the owners and continuity of the business in terms of what it offers to the society in return.
Virtually each and every nation has adopted statues of governance and management towards functional organizations. This applies to all other forms of commercial ventures. In addition, centralized medical practice units have got varied attributes that determine the degree of satisfaction of patients and physicians within a given medical set up.
Although confederate forms tend to be unique in its operations as the centralized forms have got a tendency towards specific attributes (www.bannerhealth.com, 2013). Most huge medical groups operate as corporations whereby physicians primarily join the practice under the employment terms and conditions. The physician hospital organization is one of the practice forms that combine the physicians and the hospital into a single structural organization.
Such forms offer clear vivid merits on how certain complex medical issues can be accomplished through the routine course of working. It entails things like contract negotiations for professional services and sharing of information technology that may promote communication within medical organization.
Equally the capital attained from the services offered can be used to purchase new technologies that will promote practice development. In fact managerial service organization and the medical practice are usually two different entities. Although the two must work in corporation on order to produce good working results. As the medical practitioners work tirelessly to ensure the patients are cared for, the managerial staff should be in good books with them in order to making working easier. Large managerial bodies may be able to leverage new modernized technologies that will enhance efficiency of operations thus standardized services offered.
Information disequilibrium is another challenge within the medical practice especially whereby some physicians are aware of some organizational issues while others do not. This might be very dangerous to the organization because the entire working process needs co- operation and easy accessibility of information. As much as it might be difficult for the physicians to be left behind especially by the governing council, it should be realized that their role is very vital and they stand a chance to shutter the hospital’s reputation. Therefore it is always better that the management committee must incorporate its workers towards the organization’s success.
Communication with patients should always be ethical and encouraging. This is because once a patient has come for treatment or any form of medical checkup, then the concern persons should held responsible for good communication skills with patients. In fact they need to console them and give them hope in life regardless of their sickness and healthy disorders. A critical rapport should be built to conserve the medical practice’s system of operations.
Again the might exist language barriers which may call for diversified and well conversant physicians in terms of language response. For example if the hospital receives Spanish speaking patients, then there should be some Spanish physicians to attend to them if they are not conversant with English. Alternatively, those physicians who posses the Spanish language will be of great help in such situations.
It is always good enough to be able to understand and cultivate on the patient’s state and demands. That is why language mobility should be encouraged in any viable organization. It should be able to cater for all regardless of their race or social class. However, in circumstances whereby there is none understanding the patient’s language it normally becomes difficult to address their medical problems.
Managers should encourage and promote foreigners in promoting and bettering services offered. This will translate to quality care, cost-effective treatment, effective service and a positive and competent workforce. Purely this will work best on effective group-practice operations with well front office operations. The physical layout of the practice is very much important for effective patient flow. It should be communicated either verbally or written in order to enhance functionality of the practice.
Information technology is one of the best modernized ways of enhancing positive working in any organization. For example many functions found in medical group practices employ information technology for efficiency. In fact large medical centers have developed integrated network systems to record, store and provide information related to various activities in the practice (Kralewski, J. 1997). All these improve working efficiency in such environments.
The IT department serves as the controlling tower of all other departments as it makes it easier to access the vital information for clinical and management use. According to studies 25% of the patients access the internet for health information. In recent survey of four hundred patients of an average age of fifty nine point one indicated their access to e-mail as the rest wished to have the same access ability. This is a clear indication that the world is going global and therefore there is need for dynamic and advanced information technology.
The communication between doctors and managers should equally be of sound mind because the two bodies must work in co-ordination in order to enhance the hospital’s performance. Managers should be able to handle doctors in a better way by integrating them in all medical affairs so as to fasten the practice’s movement. The same case applies to medical assistants who tend to be answerable to the doctors.
In fact they are always on the watch out of minor medical problems but when the situation is beyond their help then they should seek intervention from the doctor. Here communication needs to be positive in order to work it out well. Equally the doctors should give directives on what medical assistants should do in case of any medical problem. However, most medical assistants tend to carry out the doctors’ roles hence end up bringing forth
misunderstanding and rank conflicts within a medical centre. But above all the communication between all these bodies should be positive in order to enhance efficiency and good performance in any medical organizations.
The brief discussion based on the case study reveals that communication is the basic fundamental unit of success in anything. It unites, enhances and improves performance and co- ordination within organizations especially the medical centres. The description of the office is given clearly showing the membership number, authority levels and culture. It takes us through the entire medical practice structure and its functionalities based on communication as the element incorporated. All these are meant to facilitate and understand some of the challenges of communication and the diagnosis over the same.