TO further expand his career horizon, on the recommendation of his friend Ravine, Nits moved to Solutions Unlimited, an IT company specializing in software solutions. Despite being a star performer from the beginning, his relations with the Operations Officer, Mean, and the Director Operation, Mr.. Algal, , were strained. Hence even though his job was interesting and challenging, he was not comfortable working in the acerbic environment especially around Mean and Mr.. Algal. . Section 1: Statement of the problem facing the manager External factors: The main issues that faced Nits were related to HER as there was no proper communication of the policies and compensation from Solution Unlimited to Nits due to which he had to suffer financial losses. Also, Nits tacked some organizational issues biz. There was a lack of formal hierarchy and he was not allotted any specific roles or responsibilities in the company which resulted in dissatisfaction.
There were incidents of unprofessional behavior shown by senior employees in the company. There was also a hint of regional bias against Nits_ Internal factors: Mean was suffering from high degree Of Neurotics and she was easily influenced by the negative emotions. Along vivid this she also suffered from the perception bias as she formed an opinion about Nits in the very first meet and thereafter. Mean could not take the feedback given to her by her boss in a constructive manner and harbored ill Will against Nits.
Due to lack of proper organization structure, Mean ended up in controlling the entire HER department without proper training on conflict resolution. 3. Section 2: Detailed analysis of the problem. Most of the external problems emanated from the fact that there was lack of proper organization in the company. This is quite evident as Mr.. Algal who despite being the Director, Operations headed the HER department. The posts of Director and Associate Director of HER department were vacant which showed he ad hoc and careless attitude of the company.
The direct consequences to this culture was that the roles and responsibilities of Nits and Mean were not clearly defined which certainly caused dissatisfaction in Nits because he was shunted across various projects by Mean, There were certain HER issues which resulted in serious problems as in Nits was not properly informed of all the policies of the company and he had to bear the financial loss that arose out of miscommunication regarding the severance pay and the travel expense for his spouse. With Mr.. Curran putting in his papers and Mr.. Kapok being asked to sign, the company seemed to be moving towards deterioration.
The internal problems could be attributed to the personality of Mr.. Algal and especially Mean. Both Of them got jealous Of Nits when they found him rising fast in the company and did not hesitate to jeer him which included a hint of regionalism. Mean seemed to be suffering from Neurotics With very less tolerance for criticism. She became vengeful and tried to create hindrances for Nits along with Mr.. Algal. This proved their poor interpersonal skills and the lack of training in people management. The art of conflict resolution was totally kissing from the scene. 4.
Section 3: Decision criteria and alternative solutions. Nits was uncomfortable with the way he was being treated by Mean and as such, wished to break the ice between them. Hence, even though he would ideally have wanted to go to the Amsterdam orientation program a month after settling down in Hydrated, he still decided to prone his departure and left within the week to get into Mean;s good books, With the severance issue as well, he decided to compromise taking the middle path and agreeing to pay some of the expenditure for the severance from his previous company _ In the meantime,
Mean kept trying to hinder his progress in the company by taking him out of the project teams he was working with on two separate occasions Thus, his stance had been to ask for what he expected and later on, bow down to a compromise. In light of this behavioral trait, one alternative that he could have would be to bear any minor hindrances that may arise in future, the same way he had done in the past. This would not amount to changing much actively, and would imply sticking to status quo. Passively, Mean and Mr.. Algal might tire of taking pot shots at him in the long run.
Also, his performance would probably speak for him and things could take a turn for the better. The second alternative could be to confront Mean out of office about her behavior personally and putting across his side of the story. This would imply taking a more active approach to conflict management. The advantages of this approach would be his coming across as an individual who is prepared to take the crucial first step to managing interpersonal conflict. Also his candid approach might cause Mean to open up and their misunderstanding could possibly he sorted out, 5. Section 4: Recommendations.