The Frequent Shopper Program for Kudler fine foods has three last main projects to talk about. These subjects are Quality assurance process and procedures to ensure the functionality and performance requirements are met. Testing procedures to ensure the application is operational at all levels including program, network, systems, and interfaces. The last main project to talk about is Implementation steps and procedures necessary to achieve operational status. After these topics, this will conclude our session for the Frequent Shopper Program for Kudler Fine Foods.
Quality Kudler Fine Foods has one important topic to talk about and this is Quality. Kudler Fine Foods initiating for the program in quality to track the shopping habits at the individual shopper’s level. Shopper purchase habits will help Kudler Fine Foods improve their processes. This will also help improve their offerings to best offer the values of all the valued shoppers. Most people are worried about price and not the quality. Price is not the primary differentiating factor for Kudler consumers; these consumers are focused on quality and finding specialized items.
Therefore, rather than providing everyday discounts to the customers for their purchase frequency like lower end markets, Kudler has partnered with a loyalty points program to provide customers with points which can be redeemed for high end gift items, airline first-class upgrades, or other specialty foods (Kudler Fine Foods, 2010). Incentive is one of the two frequent shopper programs that Kudler evaluated as a partner for their new program. One of the most impressive features of this system was the software’s ability to create a personalized rewards certificate and provide the customer with a number of rewards choices.
Testing Process The testing process that is already in place for the tracking of the cash register accounts, the Frequent Shopper Program for Kudler fine foods combined a couple of great solutions for the tracking system. Just by seeing how the Frequent Shopper Program for Kudler fine foods is combining all their customers’ personal records into just one area. This new software uses this function in a manner that is highly dependable, protected, and convenient. IT staff and any administration that has tasks with the organization must be familiar with the system of this version.
This must be confirmed that each every single location is prepared with desktop computers using Windows OS and Internet Explorer with server components written in Java. After this preliminary coding procedure is one hundred percent, Kudler fine foods will perform an exact testing using actual company cards by operating these sales in all three locations. Points awarding will be logged and stored, and the process will be repeated as to establish frequent shoppers during test these phases.
Two months of conscientious examination of cash incentives and redeemable store points offered based on test purchases should indicated if the program was a success. Once testing is complete and the numbers add up as intended, installation will be in progress and should only take a certain amount of time with successful tests. Each company will maintain whole documents regarding the system in only certain locations, preferably in computerized and hardcopy layouts. The cashiers will gather all this information, but as the system will be computerized there will not be a need for considerable training.
Implementation During any system implementation, there are three features that continuously work in tandem with each other and which must be carefully measured and appraised at various stages of the development. These factors are cost, schedule, and performance for the Frequent Shopper Program for Kudler fine foods. Some of these factors may be worked on while the others may be adaptable. Usually at this same relationship described as cost, schedule, and quality is used instead of performance. If a project team changes any one of these factors, the other two will without doubt be affected as well.
The common graphical description of this implementation Is a triangle where each side of the triangle represents one of these factors at each corner? Basically, this means if one corner is missing this wouldn’t form a triangle. Conclusion To conclude our session for the Frequent Shopper Program involved with Kudler Fine Foods, Quality, Testing Process, and Implementation are three major subjects discussed in our organization.