Analyses the objective a selected service industry (Hotel, Restaurant… )(AC. 1) Discuss about the development of hospitality industry based on the industry objectives in context of a chosen hospitality organization) MI : Identify tourism and hospitality development network and explain how they serve to achieve the industry objectives. (Make sure you illustrate your answers with examples from hospitality industry Hotel, restaurant, Travel & Tourism, Theme parks) PA. Explain factors that impact on a selected service industry business. AC. 2) (You are required to analyses the indirect and direct effects in which a chosen hospitality organization operates, analyses the environment in a selected arrive Industry) ODL : Imagine you are the Business manager who has been asked to formulate a strategy in line with the environmental changes of tourism and hospitality Sector in ASK. What strategies and policies you would recommend? (Make sure you illustrate your answers with examples from hospitality industry Hotel, restaurant, Travel & Tourism, Theme parks) PA.
Determine potential improvements to a selected service industry business. (AC 1. 3) (You are required to support your assessment with the help of operational activities in line with the trend of operations in the hospitality sector e. G. The production line approach and the customer participation approach and its effects on the organizations) PA. Review the effectiveness of a selected service industry business. (AC. 1) (You are required to support your assessment with the help of current service and performance measurement in the modern people centered industry of your choice) AS.
Develop plans to improve the elected service industry business, justifying their value. (AC. 2)(You are ARQ aired to support your assessment with the help of service quality and customer retention based on the perpetual map in the odder people centered industry of your choice ) Task two: pass, Merit and Distinction Criteria Questions (1_03) Answer the following is a scenario (Essay format) Task three: Pass, Merit and Distinction Criteria Questions (ALL) Answer the following is a scenario (Class room activity) Scenario Investing in people: at what cost?
Amanda Scott, then General Manager of the Copter Hotel in Glasgow, suggests that in many respects lip embodied what any good manager should be doing – investing in their people. However, she also outlined a number of criticisms. Many companies that have attained the lip Standard often already eave good HRS systems and procedures in place so gaining the award may simply be nothing more than a ‘bagging’ process. Moreover it is a bagging process that generates a lot of paperwork and bureaucracy, with the awarding body often using obscure and confusing jargon.
She also suggests that the cost of lip accreditation may well be prohibitive, ‘As a management model it can deliver, but in my opinion EH for the privilege of a branding exercise cannot be justified. It if was my personal money? I don’t think so’. This latter point concerning the costly nature of lip accreditation could be articulacy important for smaller companies who predominate in tourism and hospitality. The CHIP has recently estimated that the total cost of seeking lip is between EH-EYE 000 depending On the size of the Organization and how much consultancy support the organization uses.
Derived from Scott (1999); CHIP (2006). Class room Activity: PA. Devise and justify plans for the development of skills for management and staff in a selected service industry business. (AC. 2) (This is a class activity and once the activity is carried out by the tutor then type the class activity and attach it with your assignment) MGM: Review the demand supply of labor based on occupation in the context of your chosen hospitality organization. DO: Describe the overall objectives of your chosen hospitality organization, and demonstrate the current workforce position.
Conclusions & Recommendations You are required to write conclusions to your assignment. The conclusion allows you to have the final say on the issues you have raised in your assignment, to summarize your thoughts, to demonstrate the importance of your ideas, and to propel your reader to a new view of the subject. It is also our opportunity to make a good final impression and to end on a positive note. Your conclusion can go beyond the confines of the assignment.
The conclusion pushes beyond the boundaries of the prompt and allows you to consider broader issues, make new connections, and elaborate on the significance of your find nags. Note: To achieve a Merit, your work must show evidence of all three Ms i. E. MI /MM/ MM. Not just the examples given above. To achieve a Distinction, your work must show evidence of ALL three Ads Achievement of Pass, Merit and Distinction Grade Achievement of a Pass grade: A pass grade is achieved by meeting all the requirements defined in the assessment criteria for pass for each unit.
Achievement Of a merit grade To achieve a merit grade you must achieve a pass grade and also your essay/ assignment/coursework demonstrates your abilities and skills in the following areas: MI identify and apply strategies to find appropriate solutions Unselect/ design and apply appropriate methods/ techniques MM present and communicate appropriate findings Grade Descriptors: Merit Indicative Characteristics MI Identify and apply strategies to find appropriate solutions effective judgments have been made complex problems with more than one variable have been explored an effective approach to study and research has been applied MM Select/design and apply appropriate methods/techniques relevant theories and techniques have been applied a range Of methods and techniques have been applied a range of sources of information has been used the selection of methods and techniques/sources has been justified the design of methods/techniques has been justified complex information/data has been synthesized and processed appropriate learning methods/techniques have been applied VI Present and communicate appropriate findings the appropriate structure and approach has been used coherent, logical development of principles/concepts for the intended audience a range of methods of presentation have been used and technical language has been accurately used communication has taken place in familiar and unfamiliar contexts The communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used. Achievement of a distinction grade TO achieve a merit grade you must achieve merit grade and also your essay/
ODL: use critical reflection to evaluate own work and justify valid conclusions Take responsibility for managing and organizing activities DO demonstrate convergent/lateral/ creative thinking Structure and Format for report writing, essay format and class room activity (Assignment) You are advised to use the following format Title page -? The details of author, circulation, purpose of submission and date. Contents -? With page numbers. Introduction -? The background, the issue and the aim of the investigation. With headings and sub-headings clearly showing who ICC assessment criteria overfed e. G. (AC 1. 1) Conclusions -? Overall findings of the investigation: the overall picture that has emerged and the implications.
References _ Identification of literature and other sources used and referred to in the text. Appendix A: Plagiarism and Collusion Any act of plagiarism and collusion will be seriously dealt with according to the regulations. In this context the definition and scope of plagiarism are presented below: “Using the work of others without acknowledging source of information or inspiration. Even if the words are changed or sentences are put in different order, the result is still plagiarism”. (Cornell 2003) Collusion describes as the submission of work produced in collaboration for an assignment based on the assessment of individual work. When one person shares his/her work with others who submit part or all of it as their own work.
Appendix B: Harvard Referencing System Any information that is not yours needs to be referenced or else turns to be plagiarism. Copying from someone’s work can be unintentionally if you are unaware of the rules of acknowledging and referencing direct quotations. The Harvard system of citation requires you to acknowledge certain information which are mainly the surname and year of publication within the text.